Privacy Policy
Rusk Heating & Cooling Privacy Policy
This Privacy Policy describes how Rusk Heating & Cooling (“Rusk,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (https://docrusk.com/) (the “Website”) or otherwise interact with us, including through our 10DLC messaging campaigns.
1. Information We Collect
We collect several types of information from and about users of our Website and through our messaging campaigns, including:
Personal Information: This may include information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you create an account, place an order, contact us, participate in a messaging campaign, or otherwise provide it to us.
Usage Information: We may collect information about your use of the Website, such as the pages you visit, the links you click, and the time you spend on the Website. This information may be collected using cookies, web beacons, and other tracking technologies. We may also collect information about your interactions with our messaging campaigns.
Device Information: We may collect information about the device you use to access the Website or interact with our messaging campaigns, such as your IP address, browser type, operating system, and hardware.
2. How We Use Your Information
We may use your information for the following purposes:
To Provide and Fulfill Services: To process your orders, provide customer support, deliver the services you request, and manage our messaging campaigns.
To Communicate with You: To send you emails or other communications about your account, orders, our services, or our messaging campaigns. We may send you marketing communications if you have opted in to receive them (you can opt out at any time).
To Improve the Website and Messaging Campaigns: To analyze how the Website and our messaging campaigns are used and to make improvements.
To Personalize Your Experience: To personalize your experience on the Website, such as by showing you relevant products or offers.
To Comply with Legal Obligations: To comply with applicable laws and regulations.
3. How We Share Your Information
We may share your information with the following third parties:
Service Providers: We may share your information with service providers who perform services on our behalf, such as payment processing, shipping, marketing, and messaging platform providers. We require these service providers to protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Protection and Sharing
We will not sell or share your phone number or other personal information with third parties for marketing purposes. We may share your information with trusted service providers as described above for the purpose of conducting our business operations, such as managing our messaging campaigns, providing customer support, or fulfilling your orders. We ensure that these service providers are contractually obligated to protect your privacy.
5. Opt-Out Instructions
You have the right to opt out of our messaging campaigns at any time. You can opt out by replying “STOP” to any message you receive from us. After you opt out, you may receive a confirmation message. You can also contact us directly to opt out of our messaging campaigns or any other communications.
6. Data Collection and Usage
We collect customer information, including phone numbers, when you opt-in to receive messages from us, place an order, create an account, or otherwise interact with our services. This information is used to provide you with the services you requested, to communicate with you about your account or orders, to send you marketing messages if you have opted-in, and to improve our services and messaging campaigns. We may also use your information to personalize your experience on our website or through our messaging campaigns.
7. Your Choices
You may have the following choices regarding your information:
Access and Correction: You may access and update your personal information by contacting us.
Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us.
Cookies: You can control cookies through your browser settings. However, if you disable cookies, some features of the Website may not function properly.
8. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
9. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to this Privacy Policy
We may update this Privacy Policy at any time. We will post any changes on the Website. Your continued use of the Website or participation in our messaging campaigns following the posting of revised Privacy Policy means that you accept the changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Rusk Heating & Cooling 940 Helen Ruth Dr, Covington, KY 41017 service@rusk4040.com 513-902-3713