Terms and Conditions

Last Updated: February 2025

Welcome to Rusk Heating and Cooling, Inc. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

Rusk Heating & Cooling Terms of Service

Welcome to https://docrusk.com/ (the “Website”), operated by Rusk Heating & Cooling (“Rusk,” “we,” “us,” or “our”). By accessing or using the Website, or by participating in our messaging program, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using the Website or participating in our messaging program.

1. Acceptance of Terms

By accessing or using the Website, or by opting in to receive messages from us, you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website or participate in our messaging program.

2. Use of the Website

You may use the Website for lawful purposes only and in accordance with these Terms. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local, or international law or regulation.

  • To impersonate or misrepresent your affiliation with any person or entity.

  • To interfere with or disrupt the operation of the Website or the servers or networks connected to the Website.

  • To attempt to gain unauthorized access to any part of the Website or any other systems or networks.

  • To collect or track the personal information of others.

  • To use the Website for any commercial purpose without our prior written consent.

3. Messaging Program Terms

By opting in to our messaging program, you agree to receive messages from us related to our services, including appointment reminders, informational messages, and marketing messages.

  • Brand Name: Rusk Heating & Cooling

  • Types of Messages: You can expect to receive appointment reminders, service updates, promotional offers, and other informational or marketing messages related to our heating and cooling services.

  • Message Frequency: Message frequency may vary depending on your service needs and preferences. You may receive multiple messages per month.

  • Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

  • Customer Care Contact Information:

    • Text “HELP” to 513-935-1441 for support.

    • Email us at service@rusk4040.com for support.

    • Call our customer service at 513-902-3713.

4. Content

All content on the Website, including text, graphics, logos, images, and software, is the property of Rusk or its licensors and is protected by copyright and other intellectual property laws. You may not use any content from the Website without our prior written consent.

5. Opt-Out Instructions

You have the right to opt out of our messaging campaigns at any time. You can opt out by replying “STOP” to any message you receive from us. After you opt out, you may receive a confirmation message. You can also contact us directly to opt out of our messaging campaigns or any other communications.

6. Customer Support

For assistance or questions regarding our communications, you can:

  • Text “HELP” to 513-935-1441 for support.

  • Email us at service@rusk4040.com.

  • Call our customer service at 513-902-3713.

Our business address is: 940 Helen Ruth Dr, Covington, KY 41017.

7. Disclaimer of Warranties

THE WEBSITE AND OUR MESSAGING PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE OR OUR MESSAGING PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR PARTICIPATION IN OUR MESSAGING PROGRAM, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law principles.

10. Changes to Terms

We may update these Terms at any time without notice. Your continued use of the Website or participation in our messaging program following the posting of revised Terms means that you accept the changes.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Rusk Heating & Cooling 940 Helen Ruth Dr, Covington, KY 41017 service@rusk4040.com 513-902-3713

12. Entire Agreement

These Terms constitute the entire agreement between you and Rusk regarding the Website and our messaging program and supersede all prior agreements and understandings, whether written or oral.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will be enforced to the fullest extent permitted by law.